SHIPPING & RETURNS
DELIVERY AND SHIPPING
We ship quickly, orders are usually fulfilled and dispatched within one working day of receipt and express shipped.
Please note that during peak and promotional periods, order fulfillment may take up to 3 working days. We appreciate your understanding and patience.
All our shoes, from our Icons and seasonal collections are packaged in recycled shoe boxes made with the process residues from organic grapes, sourced locally from crops surrounding our workshops in Italy.
| UK |
FREE NEXT WORKING DAY Orders over £350 All other orders Next working day £9 |
| EU |
€12 We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required. Ireland, Luxembourg, Netherlands, Belgium, France, Germany, Switzerland, Austria, Denmark, Greece, Italy, Norway, Slovakia, Spain: 2 – 3 working days
|
| USA |
EXPRESS SHIPPING $18 1 – 3 business days |
| AUSTRALIA & NEW ZEALAND |
$25 3 – 5 business days We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required. |
| REST OF THE WORLD |
$20 1 – 5 working days We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required. |
Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, a return must be requested within 14 days. We will collect from your home, work or an alternative address.
Exchanges and returns are free except on our Sale items.
Items purchased in our Sale collection are eligible for free exchange or site credit only. A return shipping fee of £20 / €25 will be applied to any sale item refunds.
Outside the EU&UK Items in our Sale selection can be exchanged or returned for site credit only.
Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase. Any promotional code used will be honoured on the exchange. Subsequent exchanges will be subject to shipping charges of £25 per item.
Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.
How to request a return or exchange - UNITED KINGDOM
Visit dear-frances-3.happyreturns.com to register your return
How to request a return or exchange - REST OF WORLD
Visit dear-frances-3.happyreturns.com to register your return
Please contact our customer care team by emailing info@dearfrances.com if you have any further questions.
We ship directly from our UK warehouse. We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required. We ship dozens of parcels throughout the world everyday.
Your refund will be processed as soon as the items have been received and checked by our warehouse team. However please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.
We are unable to refund any applicable import duties and shipping fees paid on returned items.